Privacy policy
Last updated: 28 August 2026
This Privacy Policy explains how RV Murano di Simionato Giovanni processes personal data relating to visitors, customers and other users who interact with www.rvmurano.com (the “Website”). The processing of personal data is carried out in accordance with Regulation (EU) 2016/679 (“GDPR”) and applicable Italian data protection and electronic communications legislation.
1. Data Controller
The Data Controller is:
RV Murano
Via delle Industrie 16/c
30038 Spinea, Venezia — Italy
VAT No. IT04971370277
For any request concerning privacy or the processing of personal data, please contact us at contact@rvmurano.com.
2. Personal Data We Process
Depending on how you interact with the Website, we may process the following categories of personal data:
- identification and contact information, such as name, surname, company name, email address, telephone number and address;
- information voluntarily provided when submitting contact, quotation, bespoke-project, showroom or other enquiry forms;
- information relating to orders, purchases, payments, deliveries, returns and customer support;
- technical and browsing information, such as IP address, browser type, operating system, device information, referring URL and information concerning interaction with the Website;
- information relating to cookies and other similar technologies, where used and where permitted by applicable law.
Users are requested not to provide special categories of personal data unless strictly necessary for a specific request.
The Website and the services provided by RV Murano are not intended for persons under 18 years of age, and we do not knowingly collect personal data relating to minors.
3. Purposes and Legal Bases of Processing
Personal data are processed only for specific, explicit and legitimate purposes and on an appropriate legal basis under Article 6 GDPR.
| Purpose | Legal basis |
|---|---|
| Responding to contact, quotation, bespoke-project or showroom enquiries | Taking steps at the request of the data subject prior to entering into a contract and/or legitimate interests in responding to enquiries |
| Managing orders, purchases, payments, deliveries, returns and customer support | Performance of a contract and compliance with legal obligations |
| Operating, securing and maintaining the Website and preventing fraud, abuse or unauthorised activity | Legitimate interests and, where applicable, compliance with legal obligations |
| Maintaining accounting, tax and other records required by law | Compliance with a legal obligation |
| Sending newsletters, invitations, surveys and other promotional communications | Consent, where required by applicable law |
| Using non-essential cookies or other tracking technologies for analytics, advertising or similar purposes | Consent, where required by applicable law |
Where processing is based on consent, you may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
4. How Personal Data Are Processed
Personal data are processed using electronic and, where necessary, manual systems, with organisational and technical measures designed to ensure an appropriate level of security and to protect personal data against unauthorised access, alteration, disclosure, loss or destruction.
Technical and browsing information may be processed to operate and secure the Website, diagnose technical problems and, where permitted by law, produce statistical information about the use of the Website.
5. Data Retention
Personal data are retained only for as long as necessary to achieve the purposes for which they were collected and, where applicable, for the period required by law or necessary to establish, exercise or defend legal claims.
The applicable retention period therefore depends on the category of data and the purpose of processing. Data relating to transactions and accounting obligations may be retained for the periods required by applicable legislation. Data processed for marketing purposes are normally retained until consent is withdrawn, subject to any applicable legal requirements.
6. Recipients of Personal Data
Personal data may be made available, where necessary and only to the extent required for the relevant purposes, to:
- authorised employees and collaborators;
- professional advisers, including accountants, lawyers and tax advisers;
- hosting, cloud, IT, website, security and technical service providers;
- payment service providers, banks and financial institutions;
- couriers, carriers and logistics providers;
- service providers appointed to perform activities on behalf of RV Murano;
- public authorities or other recipients where disclosure is required by law or by an order from a competent authority.
Where third parties process personal data on behalf of RV Murano, appropriate contractual arrangements and data protection safeguards will be put in place, including, where applicable, the requirements of Article 28 GDPR.
7. Shopify and Other Service Providers
The Website is operated using Shopify. Shopify may process customer personal data as a processor in connection with the services covered by the applicable Data Processing Addendum, while RV Murano remains the Data Controller for customer personal data processed through its online store.
Depending on the services and applications actually enabled on the Website, other third-party providers may process personal data for purposes such as payments, shipping, security, customer support, analytics, advertising, maps, embedded content or other website functionality.
The specific third-party services actually used on the Website, together with their purposes and relevant privacy information, are described in the Website's cookie and privacy information where applicable.
For further information regarding Shopify's own processing activities, please consult Shopify's Privacy Policy and Shopify's Data Processing Addendum .
8. International Transfers of Personal Data
Some service providers may process personal data outside the European Economic Area (“EEA”).
Where personal data are transferred to a third country, RV Murano will rely on a lawful transfer mechanism provided for by Chapter V GDPR, such as an applicable European Commission adequacy decision or appropriate safeguards, including Standard Contractual Clauses, where applicable.
For transfers to organisations located in the United States, an adequacy mechanism may apply where the recipient is eligible under the EU-U.S. Data Privacy Framework. Where that mechanism does not apply, another lawful transfer mechanism and appropriate safeguards will be used where required.
9. Your Rights
Subject to the conditions and limitations established by the GDPR, you may have the right to:
- obtain confirmation as to whether your personal data are being processed;
- request access to your personal data and related information;
- request the rectification of inaccurate or incomplete data;
- request the erasure of your personal data where the applicable conditions are met;
- request restriction of processing where the applicable conditions are met;
- object to processing based on legitimate interests and, in particular, to direct marketing;
- withdraw consent where processing is based on consent;
- request portability of personal data where the applicable conditions are met;
- lodge a complaint with the competent supervisory authority, including the Italian Data Protection Authority (Garante per la protezione dei dati personali).
To exercise your rights, please contact contact@rvmurano.com.
10. Data Provided Through Forms
When you voluntarily submit personal data through a contact, quotation, bespoke-project, showroom or other form, the information provided is used to process and respond to your request and, where relevant, to manage the resulting commercial or contractual relationship.
The provision of data marked as mandatory is necessary to process the relevant request. If you do not provide the required information, RV Murano may be unable to respond or provide the requested service.
11. Marketing Communications
Where the required consent has been obtained, RV Murano may use contact details to send newsletters, invitations to events, surveys and other promotional communications relating to its products, services and activities.
You may unsubscribe at any time by using the unsubscribe link included in the communication or by contacting contact@rvmurano.com.
12. Cookie Policy
The Website may use cookies and similar technologies. Depending on their function, these technologies may be used to:
- enable essential website and ecommerce functions;
- maintain security and prevent fraudulent or abusive activity;
- remember user preferences, such as language or regional settings;
- measure website performance and produce statistics;
- support advertising, marketing or other non-essential tracking activities, where applicable and subject to the required consent.
Essential cookies may be used where permitted by applicable law. Non-essential cookies and tracking technologies are activated only where the applicable legal requirements for consent have been satisfied.
Where consent is required, users must be able to make a free and informed choice, refuse non-essential cookies and change their preferences later.
Detailed information about the specific cookies and tracking technologies actually used on the Website, including their providers, purposes and retention periods, should be made available through the Website's cookie preference centre and detailed cookie information.
13. Third-Party Content and Services
The Website may contain links, embedded content or functionality provided by third parties, including social networks, maps, media platforms or other external services.
When you interact with such services, the relevant third party may process personal data in accordance with its own privacy policy.
Where a third-party service requires consent before placing non-essential cookies or using tracking technologies, the Website will request consent in accordance with applicable law.
14. Changes to This Policy
RV Murano may update this Privacy Policy from time to time to reflect changes in applicable legislation, the Website, the services used or the processing activities carried out.
The updated version will be published on this page together with the relevant date of update.
Last updated: 28 August 2026